Creating Emotional Safety In a Support Group

Written by Megan Bronson RN, MSN, CS on August 28, 2019

Peer Support Resources

Support groups are helpful to people dealing with a broad range of life challenges, losses, and traumas. For burn survivors, finding a support group of people who understand the long journey back after a burn injury, who can offer hope and direction in the process of recovery, is vital.

Support groups can decrease the sense of isolation and stigmatization that many burn survivors feel. Being a part of a support group can be the first step in reconnecting socially after burn injury. Every journey begins with a single step, and the step of finding a healthy and healing support group is often an essential one for burn survivors, their families, friends, and caregivers.

Organizing a Group

Setting up a support group would seem a fairly simple task—find a room, set a time to meet, decide if the group will be facilitated or self-run by survivors, put out the cookies and chairs, and send out the flyers. Creating emotional safety in a support group is quite another matter.

When my daughter was a little girl, she used to write recipes for me to try—my favorite was Lion Soup, which she wrote at about age 4. The recipe began, “First you catch a lion.” 

Creating emotional safety in a support group can be like that. What sounds easy can actually be a complex process. However, this process can be broken down into a number of essential ingredients.

Establishing Guidelines

Of the many factors to consider in creating emotional safety in any support group, the most essential:

  • Confidentiality

  • Appropriate responses to feelings 

  • Practicing unconditional presence

  • Respect for boundaries 

Setting the ground rules regarding these specific factors at the beginning of each support group establishes the safety for the group. It is important to briefly restate these ground rules even if the same group of people meet consistently and anytime people arrive after the ground rules have been stated.

Maintaining Confidentiality

Establishing the confidential nature of what is shared in the group is an essential ground rule for any support group. Stating clearly, “What is shared in this room, stays in this room,” and then asking the group members to commit to this boundary is the beginning of establishing group safety. It is not okay to share other people’s stories or details of their life that they might choose to reveal in a support group. Maintaining confidentiality is essential to the foundation of emotional safety in a support group.

Creating a Safe Place for Feelings

Many people were taught that some feelings are acceptable and others are not, some feelings are negative and others are positive, and somehow we need to be rescued from our feelings, especially painful ones such as anger, sadness, hurt, fear, hopelessness, helplessness, and guilt. Many people have had their feelings shamed in their family of origin and have anxiety about sharing feelings in a group. The reality is that in order to move through grief and recover from trauma, both of which often accompany burn injury, survivors need to be able to feel and release their feelings.

When the following basic principles about feelings are honored, safety for feelings can be created in a relationship or a group:

  • Feelings are neither right nor wrong, good nor bad. All feelings are okay and do not require either a negative or positive judgment.

  • Feelings are meant to be transient visitors, they are not meant to take up permanent residence in our psyche.

  • Telling someone they should or shouldn’t feel something does not help them, but rather causes feelings to become distorted or blocked.

  • Feelings can be released when they are heard with compassion, empathy, respect, and a lack of judgment. This is what unconditional presence means.

Respecting Boundaries

Respecting the physical, emotional, spiritual, and intellectual boundaries of members of a support group is also an essential element in creating group safety. 

Sometimes people have difficulty hearing the struggle, emotional pain, or seeing the tears of another without needing to rescue them. This is most often due to some unresolved issue or pain of their own. Rescuing can present in a support group as interrupting, telling people what to do about their problems, and/or physical rescuing, such as uninvited or unsolicited hugs.

Respect for spiritual boundaries requires that the group be accepting of and a safe space for diverse religious and spiritual belief systems. It is not appropriate to use the group’s time to try to convince people about any specific religion or spiritual belief. Many burn survivors share profound spiritual experiences related to their burn injury and it is, of course, appropriate to share one’s own experience if you choose to.

Telling someone what they should or should not be thinking, feeling, or doing is most often not helpful. Exceptions to this often occurs at the end of a group meeting after everyone has had a chance to share uninterrupted in the group and the group has naturally moved into a problem solving mode. At this time, sharing specific suggestions or how members have dealt with specific issues can be supportive and helpful. The key is to first allow each member a chance to share uninterrupted.

Many times survivors just need the time to share their story, harrowing as that may be, and to have that heard and witnessed. It is also important to establish that there is not an expectation that everyone share in the group—this clarification also creates safety. 

Whoever is facilitating the group needs to be aware of the time and keep the group on task during sharing. Occasionally, there may be someone who dominates the group’s time or who is stuck in their own story, having told it many times in the past. It is important to keep the group moving while at the same time setting limits on monopolizing behaviors in a kind and compassionate manner.

Supporting the Phases of Recovery and Healing

In Trauma and Recovery (1997), psychiatrist Judith Herman, MD, states that healing after trauma and traumatic loss consists of 3 elements:

  1. Remembering and mourning

  2. Telling one’s story

  3. Reconnecting with life

A well-structured and well-maintained support group can support all three of these necessary phases of healing and recovery after burn trauma. Creating emotional safety is the essential foundation for a support group that truly supports recovery and healing. 


Herman, Judith, Trauma and Recovery, New York: Basic Books (1997). 

Megan Bronson is a psychiatric mental health clinical nurse specialist with many years of experience in working with the adult and pediatric burn survivors. She has facilitated many grief and trauma groups nationally and internationally and is a frequent presenter at Phoenix World Burn Congress, where she is also one of the facilitators of the open mic sessions.