Troubleshooting Online Chat

How do I join?

To join chat, you must be a member of the Phoenix Society's Online Community. 

  • Begin by creating a profile on our website. 
  • When you receive the activation e-mail, click on the activation link.

Once you have become a member, you can log into chat here.

  • Click Login in the right-hand gray box 
  • Click Join Weekly Live Chat in the right-hand gray box
  • Login with the email address and password you created when you set up your Phoenix Society Online Community profile 
  • The 123 Flash Chat will come up and you will need to login again with your username (the screen name you created) and password. 
  • Click on Burn Survivor Peer Support Room (blue band at the top of the screen) to enter the Chat room.

You are now ready to chat!


Troubleshooting Tips

We'll be implementing a new chat platform soon. In the meantime, here are some tips to solve any problems you encounter while trying to participate in chat: 

  • Performance may be affected by the browser you are using. If you're encountering any problems, try switching to Firefox or updating your browser.
  • Our chat platform works best on a computer. If you're having trouble connecting from a mobile device, try logging on from a computer.
  • Make sure you're logged in. To access chat, you must be logged into the Phoenix Society website and chat itself.
  • If you forgot your password, you can reset it here.
  • If you're booted out of chat, just log back in. If this happens repeatedly, make sure your browser is up-to-date or try connecting from a computer.


Still can't access chat?

If you need immediate emotional support, you can call from anywhere in the world and speak to a live Phoenix Society staff member from 9:00 - 10:30 EDT only.

Call using your computer audio or by dialing one of the following phone numbers. (Acces Code/Meeting ID: 495 541 537)

  • USA (toll): 1-240-454-0879
  • Australia (Toll): 61283175551
  • Austria (Toll): 431253022562
  • Belgium (Toll): 3228953994
  • Canada (Toll): 16474841596
  • Czech (Rep) (Toll): 420296180449
  • Denmark (Toll): 4532725994
  • Finland (Toll): 358985677818
  • France (Toll): 33173443276
  • Germany (Toll): 4969257367266
  • Hong Kong (Toll): 85258082613
  • Hungary (Toll): 3619993982
  • Ireland (Toll): 35315268382
  • Italy (Toll): 390230578295
  • Japan (Toll): 81345105875
  • Luxembourg (Toll): 35227870188
  • Malaysia: Please try the Hong Kong or Singapore number.
  • Netherlands (Toll): 31207989144
  • New Zealand (Toll): 6492805244
  • Norway (Toll): 4721933785
  • Poland (Toll): 48222953885
  • Russia (Toll): 74951080178
  • Singapore (Toll): 6531573055
  • South Africa (Toll): 27110308392
  • Spain (Toll): 34935452895
  • Sweden (Toll): 46850535289
  • Switzerland (Toll): 41445750282
  • United Kingdom (Toll): 442031988141

Remember: you can also call our office at 1-800-888-2876 or contact us through the email form below.

Contact Form