How do I join?
To join chat, you must be a member of the Phoenix Society's Online Community.
- Begin by creating a profile on our website.
- When you receive the activation e-mail, click on the activation link.
Once you have become a member, you can log into chat here.
- Click Login in the right-hand gray box
- Click Join Weekly Live Chat in the right-hand gray box
- Login with the email address and password you created when you set up your Phoenix Society Online Community profile
- The 123 Flash Chat will come up and you will need to login again with your username (the screen name you created) and password.
- Click on Burn Survivor Peer Support Room (blue band at the top of the screen) to enter the Chat room.
You are now ready to chat!
We'll be implementing a new chat platform soon. In the meantime, here are some tips to solve any problems you encounter while trying to participate in chat:
- Performance may be affected by the browser you are using. If you're encountering any problems, try switching to Firefox or updating your browser.
- Our chat platform works best on a computer. If you're having trouble connecting from a mobile device, try logging on from a computer.
- Make sure you're logged in. To access chat, you must be logged into the Phoenix Society website and chat itself.
- If you forgot your password, you can reset it here.
- If you're booted out of chat, just log back in. If this happens repeatedly, make sure your browser is up-to-date or try connecting from a computer.
Still can't access chat?
If you need immediate emotional support, you can call from anywhere in the world and speak to a live Phoenix Society staff member from 9:00 - 10:30 EDT only.
Call using your computer audio or by dialing one of the following phone numbers. (Acces Code/Meeting ID: 495 541 537)
- USA (toll): 1-240-454-0879
- Australia (Toll): 61283175551
- Austria (Toll): 431253022562
- Belgium (Toll): 3228953994
- Canada (Toll): 16474841596
- Czech (Rep) (Toll): 420296180449
- Denmark (Toll): 4532725994
- Finland (Toll): 358985677818
- France (Toll): 33173443276
- Germany (Toll): 4969257367266
- Hong Kong (Toll): 85258082613
- Hungary (Toll): 3619993982
- Ireland (Toll): 35315268382
- Italy (Toll): 390230578295
- Japan (Toll): 81345105875
- Luxembourg (Toll): 35227870188
- Malaysia: Please try the Hong Kong or Singapore number.
- Netherlands (Toll): 31207989144
- New Zealand (Toll): 6492805244
- Norway (Toll): 4721933785
- Poland (Toll): 48222953885
- Russia (Toll): 74951080178
- Singapore (Toll): 6531573055
- South Africa (Toll): 27110308392
- Spain (Toll): 34935452895
- Sweden (Toll): 46850535289
- Switzerland (Toll): 41445750282
- United Kingdom (Toll): 442031988141
Remember: you can also call our office at 1-800-888-2876 or contact us through the email form below.